Refund and Returns Policy

SCG Witchery Merchandise Returns, Refunds & Replacements Policy

Applies to physical merchandise purchased through the SCG Witchery online store.

1. Made-to-Order Merchandise

At SCG Witchery, customer satisfaction is important to us. Our merchandise is produced individually following purchase, rather than held as pre-manufactured inventory.

Because these products are made to order, purchases are generally final once production begins. We do not ordinarily accept returns or exchanges for changes of mind, personal preferences, or incorrect sizes selected during checkout. This does not limit rights available under applicable consumer-protection laws.

2. Eligible Refunds and Replacements

Customers may request assistance for products received damaged, defective, or incorrectly printed; products manufactured in the wrong size or configuration compared with the confirmed order; products lost during shipment; or other verified manufacturing or fulfillment errors.

SCG Witchery will review each request and determine an appropriate remedy, which may include a replacement, refund, or another resolution consistent with applicable law.

3. Reporting Deadlines

Claims concerning damaged, defective, or incorrectly manufactured merchandise should be submitted within 30 calendar days of receipt. Claims concerning shipments lost in transit should be submitted within 30 calendar days following the estimated delivery date.

These reporting periods help us investigate problems with our fulfillment partners. They do not extinguish statutory consumer rights.

4. Required Evidence

To request assistance, customers should provide their SCG Witchery order number, a description of the problem, clear photographs or videos demonstrating any damage, defect, or printing error, and photographs of the packaging and shipping label when relevant. Additional information may be requested to complete the investigation.

5. Refund Processing

Once a refund has been approved, SCG Witchery will coordinate the refund through its payment and fulfillment systems. Please allow up to 18 business days for administrative and refund processing following approval, where permitted by applicable law. The time required for funds to appear in the customer’s account may vary depending on the payment provider or financial institution.

6. Replacements and Exchanges

When a replacement is approved, SCG Witchery will coordinate the replacement order with its fulfillment partner. Please allow up to 16 business days for administrative processing and replacement arrangements following approval, where permitted by applicable law.

Production and shipping times are additional and depend on the product, destination, and selected shipping method. Exchanges requested solely because a customer selected an incorrect size, design, or variation are generally not accepted.

7. Exceptions and Limitations

The following circumstances are generally not eligible for discretionary returns, refunds, or replacements:

  • Changes of mind or dissatisfaction unrelated to a product defect.
  • Incorrect sizes or variations selected by the customer.
  • Minor colour differences resulting from materials, printing processes, or screen displays.
  • Incorrect or incomplete shipping addresses supplied by the customer.
  • Theft or loss occurring after confirmed delivery, where SCG Witchery has fulfilled its legal delivery obligations.
  • Delivery disruptions caused by circumstances outside reasonable control, subject to applicable law.

Each situation will be assessed individually. Nothing in this section removes rights or remedies required by law.

8. Shipping and Returned Merchandise

Customers must contact SCG Witchery before returning any merchandise. Please do not send merchandise to the manufacturer or another address without written return instructions. Where a return is authorized, SCG Witchery will provide the applicable instructions and confirm responsibility for return shipping costs.

9. How to Request Assistance

For refunds, replacements, defective merchandise, or delivery problems, contact SCG Witchery:

Please include your order number and relevant supporting information.

10. Applicable Consumer Rights

This policy is governed by applicable consumer-protection legislation, including relevant Quebec and Canadian laws. Nothing in this policy excludes mandatory legal warranties, statutory cancellation rights, or other remedies available to consumers.

11. Scope of This Policy

This policy applies exclusively to physical merchandise sold through SCG Witchery’s online store. Commissioned ritual services, spiritual consultations, divination, digital products, and other non-merchandise offerings remain subject to SCG Witchery’s separate Refunds, Cancellations & Returns Policy.

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