Returns & Duty Refunds

International Duty Recovery

Effective Date: November 28, 2025

SCG Witchery is operated by Charmes De Sorcellerie Du Québec, doing business as SCG Witchery (referred to as “SCG Witchery,” “we,” “us,” or “our”).

When a refund is issued for a returned item, SCG Witchery refunds the transaction value of the product(s) purchased from our store. However, SCG Witchery cannot refund customs duties, import taxes, or border fees. These funds were collected directly by the government of the destination country, not by SCG Witchery.

Under international trade agreements (including USMCA), consumers who return imported goods are typically entitled to a refund of these duties from their local customs authority. While SCG Witchery cannot process this government refund on your behalf, we are committed to providing the specific documentation—such as a formal Credit Note and Proof of Return—required for you to file a successful claim with your local agency.

Recovering Import Duties: Claim Protocol

If you have returned an item and wish to claim a refund for the duties and taxes previously paid to your government, you must file a claim directly with your local customs authority (e.g., CBP in the USA, CBSA in Canada, or HMRC in the UK). Please follow these steps to compile your evidence and submit your claim.

1. Secure Proof of Export

When you ship the item back to SCG Witchery, you must retain the return shipping receipt and the tracking number. This is your legal proof that the merchandise has left your country and is no longer in your possession.

2. Obtain Proof of Refund

Wait until SCG Witchery has received your return and processed your refund. You will receive a formal Credit Note or Refund Confirmation Email. Save this document; it serves as proof to your government that the sale was cancelled and the funds for the product were returned to you.

3. Compile Original Documentation

Locate the original Customs Invoice or Payment Receipt that you received from the carrier (FedEx, UPS, DHL, or Postal Service) when you first paid the duties. This document proves the amount of tax you originally paid.

4. Locate Your Local Claim Form

Navigate to your country’s customs authority website to download the specific form for "Duty Refund on Returned Goods."
USA: Search for "Drawback" or "Rejected Merchandise."
Canada: Search for "Casual Refund Program" (Form B2G).
UK: Search for "Claim for repayment of import duty" (Form C285).

5. Submit Your Claim

Submit the completed form along with your three key proofs (Proof of Export, Proof of Refund, and Original Customs Invoice) to the address listed on the government form. Once approved, the customs authority will issue a check or direct deposit for the duties you paid.

refunds & Cancellation Policy

Effective Date: June 13, 2025

SCG Witchery is operated by Charmes De Sorcellerie Du Québec, doing business as SCG Witchery (referred to as “SCG Witchery,” “we,” “us,” or “our”).

At SCG Witchery, we are dedicated to the quality and craftsmanship of our physical products and the integrity of our spiritual services. This policy outlines the binding conditions under which returns, cancellations, and refunds are processed.

Part 1: Physical Products

Damaged Items

If you receive a damaged item, you must contact us within 48 hours of delivery. Failure to report within this window constitutes acceptance of the item in its delivered condition.

Action Required: Email clear photos of the damage and your order number immediately.

Email: branalder@scgwitchery.com
Canada/US: +1 (855) 724-9824
International (WhatsApp): +1 (438) 794-5827

Non-Returnable Items

Due to the nature of our work, the following items are strictly non-returnable:

Custom-made items (including all talismans and specific curios).
Items that have undergone cleansing, charging, or consecration processes.
Used or opened items.
Herbs, botanical items, and oils.
Any item used in spiritual work or ritual.

Damage Claims Process

Contact: Email branalder@scgwitchery.com immediately with your order number and photographic evidence.
Review: Await our response (typically within 24–48 business hours).
Resolution: Follow the specific instructions provided by our team for replacement or refund.
Shipping Liability: If a return is authorized for inspection, the customer is responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the item was damaged/defective upon arrival).

Final Sale Clause

Most items are custom-made with specific spiritual intent. We do not accept returns based on a change of mind. All sales of physical items are final unless the items arrive demonstrably damaged.

Part 2: Services & Spiritual Guidance

Service Cancellation

Full Refund Eligibility: A minimum of 48 hours' notice prior to your scheduled service time is required.
Late Cancellations & No-Shows: Cancellations made less than 48 hours before the scheduled service, or failure to attend, will result in the forfeiture of the full booking amount OR a partial refund minus the following deductions:
Cost of materials purchased or prepared.
Labor already incurred (energetic setup begins immediately upon booking).
Administrative Fee: $150.00 CAD.

Service Rescheduling

Notice Required: Requests must be made at least 24 hours prior to the scheduled time.
Late Rescheduling: Requests made less than 24 hours prior may be subject to additional fees or treated as a late cancellation if a new time cannot be immediately accommodated.
Immediate Performance Acknowledgement

Our spiritual guidance services involve immediate energetic work and resource allocation upon confirmation. By booking, you acknowledge that performance of the contract begins immediately, limiting the right of withdrawal as detailed in our comprehensive Terms of Service.

Part 3: Digital Products

Instant Access & Non-Refundable

All digital products, including PDF courses, Gnōsis Aei materials, and downloadable content, are instant access and strictly non-refundable under any circumstances.

These terms are governed by the laws of the Province of Quebec, Canada.

Shipping & Customs Liability

Standard Shipping & Import Duties

Effective Date: November 28, 2025

SCG Witchery is operated by Charmes De Sorcellerie Du Québec, doing business as SCG Witchery (referred to as “SCG Witchery,” “we,” “us,” or “our”).

SCG Witchery covers the cost of standard shipping for all qualifying products. However, strictly adhering to international trade regulations, including the United States–Mexico–Canada Agreement (USMCA), it is impossible for SCG Witchery to predict or calculate specific border tariffs, import duties, or clearance fees imposed by foreign governments.

The determination of these costs remains the sole jurisdiction of the destination country's customs authority. Consequently, the client assumes full financial responsibility for any and all additional fees, tariffs, or taxes levied at the border prior to or upon delivery.

Receiving Your Shipment: Tracking & Customs Protocol

To ensure the timely release and delivery of your order, you must actively manage the tracking and customs clearance process. Please follow these steps to locate your item and settle any necessary fees.

1. Monitor Your Tracking Number

Upon dispatch, you will receive a shipment confirmation email containing a unique tracking number. You are required to actively monitor this number via the designated carrier's official website. Regular tracking is essential to identify when the package reaches the destination country.

2. Identify Customs Holds

Watch for tracking status updates indicating the package is "Held at Customs" or "Awaiting Payment." These alerts signify that the destination country's customs authority has assessed duties or taxes that must be paid before the item can be released.

3. Locate the Payment Notification

When duties are assessed, the carrier will issue a formal notification containing a specific reference number and the invoice amount. This notification typically arrives via:

Email: Sent to the contact address on file.
Physical Mail: Sent to the shipping address.
Door Hangtag: Left at the delivery location.

4. Settle Assessed Duties

Using the reference number from the notification, you must pay the outstanding fees to authorize the release of your goods.

Online Payment: Navigate to the carrier's secure online payment portal to pay digitally.
In-Person Payment: Visit the specified local collection facility to pay the fees directly.

5. Release for Delivery

Immediate payment of these charges authorizes the carrier to release the item. Once the transaction is cleared, the package will either be scheduled for final delivery or handed over to you at the pickup location.